Frequently Asked Questions

If COD is not visible at checkout, please contact our support team via WhatsApp or live chat. Our agents will review your request.

No, you can place an order as a guest. However, having an account gives you access to order history, faster checkout, and COD eligibility.

Creating an account helps you track your orders, become eligible for Cash on Delivery, and receive faster customer support.

We offer delivery within 24-72 hours depending on your location.

• Casablanca, Rabat, Agadir And few others : 24-48 hours
• Major cities: 48 hours
• Other regions: 48-72 hours
• Remote areas and locations far from the city center may take up to 7 days.

For more details check our trusted Delivery company 

Yes, we deliver to all reachable cities in Morocco.
We work with reliable delivery companies to ensure your order arrives in the best conditions.
Check the available cities here

Yes, we deliver to selected cities in some European countries only. Delivery availability depends on the destination city.

Available countries, cities, and prices are listed in the delivery table.
Please check the image or table for the latest availability.

Yes. Delivery prices and city availability may change over time depending on logistics and delivery partners.
Please refer to this page for more details

The minimum chargeable weight is 10 kg.
Any shipment under 10 kg will still be charged at the 10 kg price.

To calculate the price per kilogram, divide the total price by 10.
Example: 200 MAD ÷ 10 = 20 MAD/kg.

Any additional kilogram above 10 kg is calculated using the same per-kg rate.

Please refer to the delivery table for countries, cities, and prices.
For confirmation, you may also contact our support team.

Fatourati is a secure multi-channel payment service provided by CMI (Centre Monétique Interbancaire). It allows you to pay for your orders using a 13-digit reference number via your bank’s mobile app, at an ATM, or in cash at a physical agency.

You have three convenient options:

• Mobile Banking: Use your bank’s app (e.g., CIH Mobile, Arabi Mobile, Barid Bank, etc.).

• ATMs (GAB): At any bank teller machine across Morocco.

• Proximity Points: In cash at partner agencies like Cash Plus, Wafacash, or Barid Cash.

Don't worry! You can retrieve your code in two ways:

1. Check the WhatsApp message or Email we sent you immediately after checkout.

2. Send "payment reference" to our WhatsApp Chatbot, and it will provide you with your active reference instantly.

our reference is valid for 7 days. If payment is not completed within this timeframe, the reference will expire, and your order will be automatically cancelled.

No. Our system is fully integrated with CMI. As soon as you complete the payment at your bank or agency, we receive a real-time notification, and your order status will automatically change to "Paid."

No, the service is free for customers of Dhenbio. You only pay the exact total amount shown on your order confirmation.

We are dedicated to providing natural and authentic products, carefully selected according to our quality standards.

You can contact us via our contact page or through our official Instagram and Facebook channels.