Data deletion instructions
Data Deletion Policy
At Dhenbio.com, we respect your privacy and your right to control your personal information. You can request the deletion of your data at any time. This section explains what data can be deleted, how to submit a request, and what happens after deletion.
1. Your Right to Request Deletion
You may request that we delete the personal information we have collected about you, including:
- Account details (name, email, phone number, address)
- Order history and associated contact information
- Saved addresses and preferences
- Support messages and communication logs
Some data may need to be retained for legal, security, or transactional reasons (see section 3).
2. How to Request Data Deletion
To request your data be permanently deleted, you can contact us through one of the following trusted methods:
Email: [email protected]
Contact Form: Available on our website’s “Contact Us” page
Account Dashboard: If enabled, you may submit a deletion request from your profile settings.
Please include enough information for us to identify your account (such as your registered email address).
3. Information We May Need to Keep
Even after a deletion request, certain information may be retained when required by:
- Applicable tax or financial regulations
- Fraud prevention and security monitoring
- Legal obligations (such as proof of purchase or refund history)
This information is kept only for the legally required retention period and then permanently removed.
4. What Happens After Deletion
Once your request is approved:
- Your personal data will be deleted from our active systems.
- Any remaining required data will be securely stored until legal retention periods expire.
- You will receive a confirmation once the deletion is complete.
After your account is deleted, you will no longer be able to access past orders, saved preferences, or any stored data.
5. Contact
If you have questions about how we handle data deletion, you can reach us at [email protected]
or through our website.