Privacy Policy
Thank you for visiting the Dhen Bio store. Our website respects your privacy and strives to protect your personal data. To learn more, please read the Privacy
Policy below.
This Privacy Policy explains how your personal data is collected and used (under specific circumstances). It also outlines the procedures followed to ensure the privacy of your information. Finally, this policy sets out the options available to you regarding the collection, use, and disclosure of personal data. By visiting the
website directly or through another site, you accept the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information relating to you are used in accordance with this Privacy Policy. We will collect information only when necessary or directly relevant to our transactions with you. We will retain your data as required by law or for the purposes for which it was collected.
You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit and is only revealed if you
have an account on the site that you log into using a username and password.
1 – Data We Collect
We may need to collect your information if you wish to place an order for a product on our site. We collect, store, and process your necessary data to follow up on your purchase, handle any potential claims that may arise later, and provide you with available services. Personal information collected may include, but is not limited to: name, gender, date of birth, email address, postal address, delivery address (if different), phone number, and payment details.
We use the information you provide to enable us to process your orders and to provide you with services and information requested through our website. Furthermore, we use this information to manage your account, verify financial transactions, customize site page layouts/content, and conduct demographic research. Unless you object, we may send you useful information about our products and services. If you prefer not to receive promotional communications, you can opt out at any time.
We may share your name and address with a third party to deliver your order (for example, to a courier or supplier).
Other Uses of Your Personal Information
We may use your personal information in opinion polls and marketing research (on an anonymous and confidential basis). You can opt out at any time. We may also send information about our store, products, or partners. If you wish not to receive this additional information, simply click the "Unsubscribe" link in any email sent to you.
Contests
In connection with any contest, we use data to notify winners and announce our offers. Further details can be found in the specific terms for each contest.
Third Parties and Web Links
We may transfer your information to other companies in our group or to our agents/contractors to assist with order fulfillment, payments, marketing research, or customer service. We may also exchange information with third parties for fraud protection and credit risk reduction. In the event our business is sold, database transfers may occur. Except as set out in this Privacy Policy, we will not sell or disclose your personal data to third parties without prior consent unless required by law.
2 – Cookies
Accepting cookies is not a strict requirement for visiting the site; however, "Cart" functions and order placements require cookies to be enabled. Cookies are small text files that identify your computer as a unique user. We use cookies for your browsing convenience (e.g., remembering your shopping cart items) and not for gathering targeted personal data. This site also uses Google Analytics to analyze website usage anonymously.
3 – Security
We deploy appropriate security techniques and measures to prevent unauthorized or unlawful access, loss, or destruction of your information. Data collected through the site is stored on secure servers protected by firewalls. When collecting payment card details, we protect them using SSL (Secure Sockets Layer) encryption. You are responsible for protecting your password and computer against unauthorized access.
4 – Data Accuracy and Order Responsibility
The user assumes full responsibility for the accuracy and correctness of all personal data and information entered through the website (including name, phone number, and delivery address). The store bears no legal or moral liability if any individual enters information belonging to third parties by mistake or in bad faith. Upon receiving any notification or objection from a person stating they did not place the order, the store commits to immediately canceling the order and permanently deleting all associated data from its systems.
5 – Customer Rights
If you are concerned about your data, you have the right to request access to the personal data we hold about you. You have the right to ask us to correct any inaccuracies in your personal data free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes, or to request the complete deletion of your data from our systems by contacting us.
6 – Contact Information
You can contact us via WhatsApp, phone call, or email:
- Phone: +212661817876
- WhatsApp: +212661817876
- Email: [email protected]