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Privacy Policy

Dhen Bio Store Privacy Policy

Thank you for entering the Dhen Bio store. Our site respects your privacy and seeks to protect your personal data. Please read our privacy policy below.

Introduction

This privacy policy explains how your personal data is collected and used, outlines procedures to ensure privacy, and specifies your options regarding collection, use, and disclosure of personal data. By visiting our site, you agree to these practices.

Protecting your data is important to us. Your information is used in accordance with this policy and collected only when necessary or directly relevant to our transactions with you.

We retain your data in accordance with the law or use it for the purposes for which it was collected.

You can browse the website anonymously. Your identity is only revealed if you access a personal account using a username and password.

1. Data We Collect

We may collect information when you place an order on our website. This includes:

  • Name and gender
  • Date of birth
  • Email address
  • Postal and delivery addresses
  • Phone number
  • Payment details

Uses of Your Information

We use this information to:

  • Process your requests
  • Provide requested services
  • Manage your account
  • Verify data and identify visitors
  • Customize site content
  • Conduct demographic research

We may share your name and address with third parties for order delivery purposes.

Financial transactions are managed by our international network agent. You should provide accurate information and keep it updated.

Your order details are stored securely, and you can access them by logging into your account.

Other Uses for Your Personal Information

  • Surveys and market research (with your consent)
  • Statistical purposes (maintaining confidentiality)
  • Marketing communications (with opt-out option)

To unsubscribe from marketing communications, click the "unsubscribe" link in any email. We will stop sending this information within seven working days.

We may use anonymous data for tracking site visits and providing to third parties, but this will not identify you personally.

Competitions

For competitions, we use data to notify winners and announce offers. Participation conditions are provided for each competition.

Third Parties and Website Links

We may transfer your information to other companies within our group or to agents and contractors for:

  • Delivery assistance
  • Payment collection
  • Statistical research
  • Customer service
  • Fraud protection

If our company is sold, we may transfer databases containing your personal information.

We are not responsible for third-party privacy policies or website content linked from our site.

2. Cookies

Cookies are not required to visit the site, but "cart" functions require them. Cookies help identify your computer when visiting certain pages. We use cookies to:

  • Ensure browsing comfort
  • Remember your identity
  • Modify your shopping cart without re-entering information

This website uses Google Analytics, which uses cookies to analyze user interaction. You can refuse cookies through your browser settings, but this may limit site functionality.

4. Customer Rights

You have the right to:

  • Request access to personal data we hold about you
  • Request correction of errors (free of charge)
  • Request we stop using your data for direct marketing
  • Request complete deletion of your data

5. Contact Information

You can contact us via: